WhatsApp Shipping policy – Lo Que Quieras

Shipping policy

Shipping Policy

At loquequierasshop.com, we are committed to delivering your order as quickly, discreetly, and reliably as possible — wherever you are in Europe.

1. Shipping Coverage

We ship to all countries within the European Union, as well as select non-EU European countries. If you're unsure whether we ship to your location, feel free to contact us at info@loquequierashop.com.

2. Shipping Options & Delivery Times

  • Express Shipping: 24–72 hours (depending on destination).
  • Standard Shipping: 3–7 business days.

Delivery times are approximate and may vary due to factors outside our control (customs clearance, weather, holidays, etc.).

3. Discreet Packaging

All orders are shipped in plain, unbranded packaging with no reference to the contents inside — for your full privacy and discretion.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected delivery method.
  • We occasionally offer free shipping promotions, which will be clearly communicated on our homepage or at checkout.

5. Order Processing Time

  • Orders are processed within 24–48 hours (excluding weekends and public holidays).
  • You will receive a confirmation email with tracking info once your order has been shipped.

6. Customs & Legal Restrictions

While our products are compliant with EU regulations, it is your responsibility to ensure that the items you order are legal in your country or region.

We are not responsible for any customs duties, taxes, or legal issues arising in your country if the products are restricted.

7. Lost or Delayed Shipments

If your order is lost or significantly delayed, please contact us. We will investigate the issue with the courier and offer a replacement or refund where appropriate.

8. Shipping Issues & Support

If you experience any issues with your shipment, or if the tracking has not updated within a reasonable time, please contact our support team:

9. Summary

Shipping Method Estimated Delivery Tracking
Express 24–72 hours ✅ Yes
Standard 3–7 business days ✅ Yes